Refund and Returns Policy
At Feminine Hues, we are dedicated to providing you with a seamless shopping experience that combines the best of our curated blog content and quality products. We understand that circumstances may arise that require a refund or return. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds and returns.
30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee on all eligible purchases made through our blog/shop, provided that the items are unused, in their original packaging, and in the same condition as received. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund, minus any shipping and handling charges.
Eligibility for Refunds:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Items that have been damaged, altered, or show signs of wear and tear may not be eligible for a refund.
For damaged items upon delivery, please provide photo or video evidence of the damage within [1-2 days] of receiving the item. This visual evidence is necessary to expedite the refund process and ensure that you receive a prompt resolution.
Return Process:
To initiate a return, please contact our customer service team at co*****@fe**********.com within 30 days of receiving your purchase. Our team will provide you with instructions on how to return the item and process your refund.
Refund Processing Time:
Once we receive your returned item, our team will inspect it to ensure that it meets our refund eligibility criteria. If the item is approved for a refund, we will initiate the refund process. Please allow 5-7 business days for the refund to be processed and reflected in your account.
Non-Refundable Items:
Certain items may not be eligible for refunds, including but not limited to:
- Digital downloads or software licenses
- Custom-made or personalized items
- Perishable goods
- Gift cards or promotional items
Shipping Costs:
Please note that shipping and handling charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at co*****@fe**********.com. Our dedicated customer service team is here to assist you and ensure that you have a positive shopping experience with us.
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